William

RESUME

Gabrielle Phillips Black

Pursuing M.S., University of North Texas - Information Technologies, 18 of 36 hours completed.

B.S., University of North Texas - Business Computer Info Systems, 2001, GPA: 3.61.

§         Programming Concepts

§         Networking Concepts

§         Database Administration

§         Graphics Presentation

§         Accounting Concepts

§         Data Warehousing

§         PhotoShop

§         Premiere

§         MS Office

§         C

§         COBOL

§         JCL

§         VSAM

§         JAVA

§         SQL

§         VISIO

§         Web Authoring

§         FrontPage

§         HTML

§         ASP

§         Oracle

§         UNIX

§         MVS

§        IBM Mainframes

§         Client Server

§         Novell NetWare

§         Windows 2000 Server

§         MS-DOS

§         MS Project

§         COBOL.NET

§         Visual Basic.NET

Computer/Analytical/Troubleshooting

•        Provides technical support and implements procedures to ensure quality and timely recording of data. 

•          Troubleshot and solved computer problems in the local office.  

•          Designed and implemented an Access database system to track regional sales data.

•          Researched discrepancies in applicants cases and identified appropriate actions.

Communication Skills

•          Performed employment counseling. 

•          Present lectures/discussions and demonstrations to improve knowledge and application of mathematical principles and theories.

•          Conducted monthly seminars to improve job search success. 

Customer Service

•          Evaluated employers' requirements and screened for qualified applicants.

•          Interviewed clients and determined eligibility for public assistance.

•          Interpreted and explained policies and procedures to staff and the general public.

Administrative Support

•          Directed phone calls to appropriate personnel and performed general clerical duties.

•          Created merge documents to notify applicants of acceptance/rejection of employment.

•          Interviewed applicants, recorded pertinent data and obtained required verification for case evaluation.  

MIS Manager, SER National - Irving, TX          Jun 2005 – Present  

GED Math Instructor, p.t, DCCCD-Brookhaven College     Jun 2003 – Present  

Employment Specialist, Texas Workforce Commission      Mar 2004 – May 2005

Office Assistant, ESP - Environmental System Products     Mar 2002 - Aug 2003

HR Assistant/Intern I, Federal Home Loan Bank                Jan 2001 - Jan 2002

Eligibility Specialist III, TX Dept of Human Services         Jan 1997 - Sep 2000

TOP